SpaceGuard support

Publisher: 汇科天下 (Wuhan Huike Tianxia Technology Co., Ltd. / hktx.cn). Atlassian Marketplace vendor 1213659. Product: SpaceGuard (Forge app for Confluence Cloud).

简体中文：工作日（Asia/Shanghai）受理；非 7×24；语言 EN / 简体中文。支持邮箱 [email protected]。

How to contact us

Channel	Detail
Support email	[email protected]
Hours	Asia/Shanghai business days (Mon–Fri, excluding PRC public holidays). We aim to acknowledge within 2 business days. This is not a 24×7 SLA.
Languages	English and Simplified Chinese (zh-CN)
Publisher contact (non-urgent)	[email protected]

How to get help

Confirm SpaceGuard is installed on your Confluence Cloud site (Manage apps → SpaceGuard).
Reproduce the issue once if you can (space rule on/off, create or move a child page, Preview/Write on existing pages).
Email [email protected] with the subject prefix [SpaceGuard].
Include only what is needed to reproduce:
- Confluence Cloud site hostname (e.g. example.atlassian.net) — no API tokens, cookies, or passwords
- Space key and page ids (prefer ids over titles); parent page id if relevant
- Approximate time with timezone, and what you expected vs what happened
- Screenshots of the SpaceGuard admin UI or Recent runs (ids/result codes only) if helpful

Do not paste page bodies, customer PII, or secrets into the ticket.

Security reports

For suspected vulnerabilities, see the SpaceGuard Security Policy. Security / vulnerability reports: [email protected] with subject marked [SECURITY] (see Security Policy).

Support page for Marketplace App Review. Last updated 2026-11-06.

SpaceGuard support

How to contact us

How to get help

Security reports

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